Customer Service

Business English Lessons for Customer Service

BEP 162 – Dealing with Customers on the Phone 2

  This lesson is the second of a two-part series on telephone skills and dealing with customers on the phone. Learning Objectives Letting a caller know what’s happening during the call Politely clarifying if you don’t hear or understand something. Signalling that a call is about to end. Politely finishing a call. In the last […]

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BEP 161 – Dealing with Customers on the Phone 1

  This is the first in a two-part lesson on dealing with telephone inquiries. Lesson Objectives Answering the phone and identifying yourself. Verifying a caller’s name. Confirming something a caller says. Clarifying an inquiry by restating it. In this dialog you will hear a conversation between Leroy, a customer service rep at a credit card

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