This is the first in a two-part lesson on dealing with telephone inquiries.
Lesson Objectives
- Answering the phone and identifying yourself.
- Verifying a caller’s name.
- Confirming something a caller says.
- Clarifying an inquiry by restating it.
In this dialog you will hear a conversation between Leroy, a customer service rep at a credit card company, and Paul, a customer. Paul has some concerns about his account and Leroy is helping him.
Lesson Content: Podcast | Study Notes | Online Practice | PhraseCast
