This lesson is the second of a two-part series on telephone skills and dealing with customers on the phone.
Learning Objectives
- Letting a caller know what’s happening during the call
- Politely clarifying if you don’t hear or understand something.
- Signalling that a call is about to end.
- Politely finishing a call.
In the last episode, we met Leroy and Paul. Leroy is a customer care agent for a credit card company. Paul is a customer whose card is about to expire. He hasn’t received a replacement card yet and Leroy is helping him.
Lesson Content: Podcast | Study Notes | Online Practice | PhraseCast
