BEP 239 – Telephoning: Tech Support 2
Learn how to troubleshoot a problem during a tech support call. Learning Objectives Retracing a problem to the beginning. Confirming what has already been done. Eliminating possible causes. Suggesting alternative causes. Confirming the user’s settings. In the dialog, we’ll rejoin Stacey and Nick. Stacey’s a lawyer in New York who’s been having trouble uploading …