In this lesson, we’ll continue our look at language and techniques for controlling a telephone call.
Lesson Objectives
- Starting with a clear purpose.
- Explaining reasons before bad news.
- Taking control of next steps.
- Getting agreement in a few different ways.
In today’s dialog, we’ll hear a conversation between Chris and Nick. Chris is calling Nick to inform him about some price changes and to arrange a meeting. As you will hear, the caller carefully controls the conversation and gets the outcome she wants.
Lesson Content: Podcast | Study Notes | Online Practice | PhraseCast
