Business English Lessons for Telephoning and phone calls in English
In this lesson, we take a look at making sales calls. Lesson Objectives Using a friendly professional greeting. Showing respect for time. Referencing other clients. Asking about a client’s needs and summarizing those needs. In the dialog, we’ll hear Kate, a salesperson with a company called Thompson Medical. She’s calling Tina, who works at […]
BEP 227 – Telephoning: Making Sales Calls 1 Read More »
In this lesson, we continue to look at language for keeping in touch with colleagues and customers by telephone. Lesson Objectives Lowering the formality in a conversation. Showing interest in where someone else is located. Keeping the conversation going. Offering personal information. Transitioning to work issues using a topic that has already been introduced.
BEP 215 – Telephoning: Keeping in Touch 2 Read More »
In this lesson, we look at how to keep in touch with your colleagues and customers over the telephone. Lesson Objectives Cutting to work issues. Asking someone about past and personal issues. Personalizing our sign-offs, or goodbyes. In the dialog we’ll hear Susan, a shipping broker in Amsterdam, talking with Chris, a colleague in
BEP 214 – Telephoning: Keeping in Touch 1 Read More »
In this lesson, we’ll continue our look at language and techniques for controlling a telephone call. Lesson Objectives Starting with a clear purpose. Explaining reasons before bad news. Taking control of next steps. Getting agreement in a few different ways. In today’s dialog, we’ll hear a conversation between Chris and Nick. Chris is calling
BEP 199 – Controlling the Call 2 Read More »
In this lesson, we’re going to look at language and skills for controlling a telephone call. Lesson Objectives Showing that you’re listening. Focusing the caller. Buying time. Empathizing before moving on and presenting options. In the dialog, we’ll hear a conversation between Mary and Oliver. Oliver works in customer service for an Internet service
BEP 198 – Controlling the Call 1 Read More »
