BEP 260 – Complaining over the Telephone 1
Learn Business English for making a complaint over the phone.
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Telephoning
Business English Lessons for Telephoning and phone calls in English
BEP 240 – Telephoning: Tech Support 3
Learn how to troubleshoot a problem during a tech support call. Lesson Objectives Explaining a solution. Recapping the steps in a solution. Confirming that solution actually worked. Explaining how to deal with similar problems in future. In the dialog, we’ll rejoin Nick and Stacey. Nick is a tech support agent, and Stacey’s a lawyer
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BEP 239 – Telephoning: Tech Support 2
Learn how to troubleshoot a problem during a tech support call. Learning Objectives Retracing a problem to the beginning. Confirming what has already been done. Eliminating possible causes. Suggesting alternative causes. Confirming the user’s settings. In the dialog, we’ll rejoin Stacey and Nick. Stacey’s a lawyer in New York who’s been having trouble uploading
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BEP 238 – Telephoning: Tech Support 1
Learn how to handle a tech support telephone call. Lesson Objectives Confirming what the user is trying to do. Asking what the user sees. Requesting the user to do something. Restating instructions in simpler terms. Asking someone to wait while you check something. In the dialog, you’ll hear a conversation between Stacey and Nick.
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BEP 228 – Telephoning: Making Sales Calls 2
Learn techniques for making sales calls. Lesson Objectives Asking for a meeting. Dealing with a refusal. Emphasizing the need to meet. Expressing gratitude. In the dialog, we will hear the second part of a telephone conversation between Kate and Tina. Kate is a salesperson with a company called Thompson Medical. And Tina works at
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