Learn language for complaining over the telephone.
Lesson Objectives
- Politely explaining a problem.
- Rejecting bad excuses.
- Talking about the impact of the problem.
- Referencing previous discussions about the problem.
- Asking for a solution.
In the dialog, we will hear Donna, who works for a food products company called Fuller Foods. She’s calling Mike, an account manager with a company that distributes fruit. Donna is unhappy with the service she’s been getting and wants to complain about it.
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