Learn language for complaining and getting results over the phone.
Lesson Objectives
- Rejecting a proposed solution.
- Making threats.
- Asking for guarantees.
- Establishing consequences.
- Showing appreciation for a solution.
In the dialog, we will rejoin Donna and Mike. Donna works for Fuller Foods, which buys fruit from a company where Mike works as an account manager. Donna has been complaining about late deliveries and damaged produce. And Mike is trying to make her happy by looking for solutions to the problem.
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