Learn how to troubleshoot a problem during a tech support call.
Lesson Objectives
- Explaining a solution.
- Recapping the steps in a solution.
- Confirming that solution actually worked.
- Explaining how to deal with similar problems in future.
In the dialog, we’ll rejoin Nick and Stacey. Nick is a tech support agent, and Stacey’s a lawyer in New York who is having trouble uploading documents to the company server. Nick has discovered the cause of the problem and is now explaining to Stacey how to fix it.
Lesson Content: Podcast | Study Notes | Online Practice | PhraseCast
