These are the edited master lessons. Only add a post to the ALESSON category after is has been edited/formatted as a lesson.
Learn language for pitching the initial idea in a strategic negotiation. Lesson Objectives Broaching the topic. Pitching the basic idea. Speculating about feasibility. Showing tentative agreement. Outlining the next steps in the process. In the dialog, we’ll hear Jamie and Mike, two former colleagues who have run into each other at a trade show […]
BEP 241 – Strategic Negotiations 1: Pitching the Idea Read More »
Learn how to troubleshoot a problem during a tech support call. Lesson Objectives Explaining a solution. Recapping the steps in a solution. Confirming that solution actually worked. Explaining how to deal with similar problems in future. In the dialog, we’ll rejoin Nick and Stacey. Nick is a tech support agent, and Stacey’s a lawyer
BEP 240 – Telephoning: Tech Support 3 Read More »
Learn how to troubleshoot a problem during a tech support call. Learning Objectives Retracing a problem to the beginning. Confirming what has already been done. Eliminating possible causes. Suggesting alternative causes. Confirming the user’s settings. In the dialog, we’ll rejoin Stacey and Nick. Stacey’s a lawyer in New York who’s been having trouble uploading
BEP 239 – Telephoning: Tech Support 2 Read More »
Learn how to handle a tech support telephone call. Lesson Objectives Confirming what the user is trying to do. Asking what the user sees. Requesting the user to do something. Restating instructions in simpler terms. Asking someone to wait while you check something. In the dialog, you’ll hear a conversation between Stacey and Nick.
BEP 238 – Telephoning: Tech Support 1 Read More »
Learn how to actively participate in a conference or workshop. Lesson Objectives How to ask good questions. Showing you are engaged. Asking people about their background. Giving a compliment. Connecting a topic to your own experience. In the dialog, we’ll rejoin a regional HR conference of a large American company. We’ll hear Hanna, a
BEP 235 – Conferences 3: Actively Participating Read More »
