These are the edited master lessons. Only add a post to the ALESSON category after is has been edited/formatted as a lesson.
Learn language and techniques for professionally answering the phone in English. Lesson Objectives Professional greeting. identifying yourself. Making an offer to help. Asking to speak to someone. Asking someone to hold. In this lesson, we’ll begin by looking at a bad example of answering a call and taking message. We’ll discuss why it’s a bad […]
BEP 069A – Telephoning: Answering a Call Read More »
In this lesson we’ll look at useful language and expressions for interrupting and for resisting interruptions during meetings. Lesson Objectives Interrupting. Finishing what you were saying. Resisting interruption. Conceding and partly conceding a point. The dialog takes place in an internal meeting at Strand Technologies, a Hong Kong-based OEM of portable electronic devices, mainly
BEP 068 – Meetings: Handling Interruptions Read More »
Learn how to manage the discussion during a meeting. Lesson Objectives Focusing on the agenda. Changing topics. Moving on to the next item. Widening the agenda. Checking for agreement. Martin, the GM of Daneline Singapore, is discussing with his staff how to make up a budget shortfall. He has just asked Sandra to kick
BEP 043 – Meetings: Running a Meeting 2 Copy Read More »
This is the first in a two-part lesson on opening and managing meetings. In this lesson, we’ll look at how to open a meeting. Lesson Objectives Getting everyone’s attention. Welcoming and thanking participants. Introducing new colleagues. Explaining the meeting agenda. Asking someone to start. The listening takes place in the Singapore offices of Daneline,
BEP 042 – Meetings: Running a Meeting 1 Copy Read More »
This lesson is the second in a two-part series on the question and answer, or Q and A, section of a presentation. Lesson Objectives Avoiding giving a direct answer to a question. Dealing with irrelevant questions. managing your time. Redirecting a question to the audience. The dialog starts where we left off last time
BEP 037 – Presentations: Question and Answer 2 Copy Read More »
