Learn how to troubleshoot a problem during a tech support call.
Learning Objectives
- Retracing a problem to the beginning.
- Confirming what has already been done.
- Eliminating possible causes.
- Suggesting alternative causes.
- Confirming the user’s settings.
In the dialog, we’ll rejoin Stacey and Nick. Stacey’s a lawyer in New York who’s been having trouble uploading documents to her company’s server in the U.K. where Nick works in tech support. Nick’s been trying to help Stacey solve her problem.
Lesson Content: Podcast | Study Notes | Online Practice | PhraseCast
