Learn how to handle a tech support telephone call.
Lesson Objectives
- Confirming what the user is trying to do.
- Asking what the user sees.
- Requesting the user to do something.
- Restating instructions in simpler terms.
- Asking someone to wait while you check something.
In the dialog, you’ll hear a conversation between Stacey and Nick. Stacey is a lawyer in the U.S. who’s having some trouble transferring files to her company’s server in the U.K. Nick is the British tech support agent trying to help Stacey solve her problem.
Lesson Content: Podcast | Study Notes | Online Practice | PhraseCast
