In this lesson we’re going to look at discussing problems over the phone. For the example today, we’ll focus on chasing up an outstanding invoice, or a bill that hasn’t been paid on time.
Lesson Objectives
- Introducing the problem.
- Clearly stating the details of the problem.
- Making an offer.
- Proposing a solution.
The dialog features Marcy, who works for Computer Solutions. Marcy’s company provided software and training for Jack Fountain’s department at ATI Communications. Months have passed since Marcy submitted her first invoice, but no payment has been made. Now she’s calling to find out why.
Lesson Content: Podcast | Study Notes | Online Practice | PhraseCast
