BEP 199 – Controlling the Call 2

 
In this lesson, we’ll continue our look at language and techniques for controlling a telephone call.

Lesson Objectives

  • Starting with a clear purpose.
  • Explaining reasons before bad news.
  • Taking control of next steps.
  • Getting agreement in a few different ways.

In today’s dialog, we’ll hear a conversation between Chris and Nick. Chris is calling Nick to inform him about some price changes and to arrange a meeting. As you will hear, the caller carefully controls the conversation and gets the outcome she wants.

Lesson Content: Podcast | Study Notes | Online Practice | PhraseCast

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