This course covers advanced telephone skills for intermediate level and above.
Course Content
BEP 161 – Dealing with Customers 1
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BEP 162 – Dealing with Customers 2
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BEP 198 – Controlling the Call 1
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BEP 199 – Controlling the Call 2
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BEP 157 – Dealing with Angry Callers 1
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BEP 158 – Dealing with Angry Callers 2
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BEP 227 – Making Sales Calls 1
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BEP 228 – Making Sales Calls 2
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BEP 214 – Keeping in Touch 1
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BEP 215 – Keeping in Touch 2
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