Telephoning

  In this lesson we will take a look at standard phrases and language for voicemail messages. Lesson Objectives Identifying yourself. Explaining your reason for calling. Asking someone to call you back. Finishing the message. In the dialog we’ll first hear a bad example. Justin Thomas works for a shipping broker called Trivesco. Brokers are […]

Learn how to take and leave a message on the phone. Lesson Objectives Asking someone to leave a message. Providing a clear and complete message. How to acknowledge, check back and confirm information. Making a final offer of help. In the dialog, we’ll rejoin Mark, who works for a company called Trivesco. He is calling

Learn language and techniques for professionally answering the phone in English. Lesson Objectives Professional greeting. identifying yourself. Making an offer to help. Asking to speak to someone. Asking someone to hold. In this lesson, we’ll begin by looking at a bad example of answering a call and taking message. We’ll discuss why it’s a bad