Business English Lessons for Telephoning and phone calls in English
In this lesson, we look at how to handle a telephone interview for a new job. Lesson Objectives Identifying and introducing yourself. Asking to delay the interview. Giving concise information. Avoiding giving a salary amount. Winding down the interview. We’ll be listening to James, who has lots of experience in his field, but has […]
BEP 132 – Interviews: Telephone Screening Interview Read More »
In today’s lesson, we’ll be looking at how to make contact with a prospective client and, on the opposite end of the line, we’ll examine language you can use to politely decline a request for information or a meeting. Lesson Objectives Getting past the gatekeeper. Obtaining information over the phone. Scheduling an appointment. Moderating
BEP 128 – Telephoning: Handling Sales Calls Read More »
Learn how to check on the progress of an order over the phone. Lesson Objectives Making a quick identification. Asking to check on an order. Letting a caller know you’re checking. Explaining the status of an order. Reassuring a customer by offering to check. Offering to call a customer back. A while back in
BEP 120 – Telephoning: Checking on an Order Read More »
In this lesson, we’ll be looking at the language used to make appointments on the telephone. Lesson Objectives Explaining your reason for calling. Requesting a meeting. Discussing your schedule. Politely agreeing and disagreeing. Creating goodwill. Gordon Knight works for Bridgewater, a U.S. pension fund. (Pension funds are institutions that invest retirement savings.) At a
BEP 119 – Telephoning: Making an Appointment Read More »
In this lesson we’re going to look at useful language for handling the practical details of a business visit, like airport pickup and restaurant or hotel booking. Lesson Objectives Asking if someone is available. Handling the practical details of a business visit. Creating and maintaining goodwill by demonstrating flexibility. Responding politely on the phone. Viva
BEP 089 – Telephoning: Making Travel Arrangements Read More »
