Sales

  Learn how to check on the progress of an order over the phone. Lesson Objectives Making a quick identification. Asking to check on an order. Letting a caller know you’re checking. Explaining the status of an order. Reassuring a customer by offering to check. Offering to call a customer back. A while back in […]

  In this lesson, we’ll be looking at the language used to make appointments on the telephone. Lesson Objectives Explaining your reason for calling. Requesting a meeting. Discussing your schedule. Politely agreeing and disagreeing. Creating goodwill. Gordon Knight works for Bridgewater, a U.S. pension fund. (Pension funds are institutions that invest retirement savings.) At a