Business English Lessons for Sales and Selling in English
In this lesson, we look at how to keep in touch with your colleagues and customers over the telephone. Lesson Objectives Cutting to work issues. Asking someone about past and personal issues. Personalizing our sign-offs, or goodbyes. In the dialog we’ll hear Susan, a shipping broker in Amsterdam, talking with Chris, a colleague in […]
BEP 214 – Telephoning: Keeping in Touch 1 Read More »
In today’s lesson, we’ll be looking at how to make contact with a prospective client and, on the opposite end of the line, we’ll examine language you can use to politely decline a request for information or a meeting. Lesson Objectives Getting past the gatekeeper. Obtaining information over the phone. Scheduling an appointment. Moderating
BEP 128 – Telephoning: Handling Sales Calls Read More »
Learn how to check on the progress of an order over the phone. Lesson Objectives Making a quick identification. Asking to check on an order. Letting a caller know you’re checking. Explaining the status of an order. Reassuring a customer by offering to check. Offering to call a customer back. A while back in
BEP 120 – Telephoning: Checking on an Order Read More »
In this lesson, we’ll be looking at the language used to make appointments on the telephone. Lesson Objectives Explaining your reason for calling. Requesting a meeting. Discussing your schedule. Politely agreeing and disagreeing. Creating goodwill. Gordon Knight works for Bridgewater, a U.S. pension fund. (Pension funds are institutions that invest retirement savings.) At a
BEP 119 – Telephoning: Making an Appointment Read More »
