Business English Lessons for Sales and Selling in English
Learn techniques for making sales calls. Lesson Objectives Asking for a meeting. Dealing with a refusal. Emphasizing the need to meet. Expressing gratitude. In the dialog, we will hear the second part of a telephone conversation between Kate and Tina. Kate is a salesperson with a company called Thompson Medical. And Tina works at […]
BEP 228 – Telephoning: Making Sales Calls 2 Read More »
In this lesson, we take a look at making sales calls. Lesson Objectives Using a friendly professional greeting. Showing respect for time. Referencing other clients. Asking about a client’s needs and summarizing those needs. In the dialog, we’ll hear Kate, a salesperson with a company called Thompson Medical. She’s calling Tina, who works at
BEP 227 – Telephoning: Making Sales Calls 1 Read More »
In this lesson, we continue to look at language for keeping in touch with colleagues and customers by telephone. Lesson Objectives Lowering the formality in a conversation. Showing interest in where someone else is located. Keeping the conversation going. Offering personal information. Transitioning to work issues using a topic that has already been introduced.
BEP 215 – Telephoning: Keeping in Touch 2 Read More »
In this lesson, we look at how to keep in touch with your colleagues and customers over the telephone. Lesson Objectives Cutting to work issues. Asking someone about past and personal issues. Personalizing our sign-offs, or goodbyes. In the dialog we’ll hear Susan, a shipping broker in Amsterdam, talking with Chris, a colleague in
BEP 214 – Telephoning: Keeping in Touch 1 Read More »
In today’s lesson, we’ll be looking at how to make contact with a prospective client and, on the opposite end of the line, we’ll examine language you can use to politely decline a request for information or a meeting. Lesson Objectives Getting past the gatekeeper. Obtaining information over the phone. Scheduling an appointment. Moderating
BEP 128 – Telephoning: Handling Sales Calls Read More »
