Meetings

  Learn how to manage the discussion during a meeting. Lesson Objectives Focusing on the agenda. Changing topics. Moving on to the next item. Widening the agenda. Checking for agreement. Martin, the GM of Daneline Singapore, is discussing with his staff how to make up a budget shortfall. He has just asked Sandra to kick […]

  This is the first in a two-part lesson on opening and managing meetings. In this lesson, we’ll look at how to open a meeting. Lesson Objectives Getting everyone’s attention. Welcoming and thanking participants. Introducing new colleagues. Explaining the meeting agenda. Asking someone to start. The listening takes place in the Singapore offices of Daneline,

  In this lesson, we’ll look at clarifying what was meant. Clarifying the meaning is an important part of all communication because it helps us avoid misunderstanding. Lesson Objectives Asking directly for clarification of meaning. Acknowledging, checking back and confirming what somebody has said. Understanding how someone feels about what they say. Verifying that the

  This lesson is the first in a two-part series on clarifying. Today, we’ll look at how to clarify what was said. Lesson Objectives Checking and spelling names correctly. Checking information is correct. Asking someone to repeat something. Showing you understand when someone has repeated something. The dialog is from a shipping company. You’ll hear

  This lesson is the second part of a two-part series on making, rejecting and accepting suggestions. In the first lesson, we looked at how to make suggestions. In this lesson, we’ll cover appropriate ways to reject and accept suggestions. Accept means to agree to a suggestion and reject means to disagree. Lesson Objectives Evaluating