These are the edited master lessons. Only add a post to the ALESSON category after is has been edited/formatted as a lesson.
In this lesson, we look at on how to discuss and solve problems in a meeting. Lesson Objectives Introducing a problem. Focusing discussion on a problem . Minimizing interruptions. Highlighting and encouraging teamwork. Stating problems as challenges. We’ll be listening to Kathryn, the head of Human Resources at a medium-sized company, who is meeting […]
BEP 126 – Meetings: Discussing a Problem 1 Read More »
Learn how to check on the progress of an order over the phone. Lesson Objectives Making a quick identification. Asking to check on an order. Letting a caller know you’re checking. Explaining the status of an order. Reassuring a customer by offering to check. Offering to call a customer back. A while back in
BEP 120 – Telephoning: Checking on an Order Read More »
In this lesson, we’ll be looking at the language used to make appointments on the telephone. Lesson Objectives Explaining your reason for calling. Requesting a meeting. Discussing your schedule. Politely agreeing and disagreeing. Creating goodwill. Gordon Knight works for Bridgewater, a U.S. pension fund. (Pension funds are institutions that invest retirement savings.) At a
BEP 119 – Telephoning: Making an Appointment Read More »
In this lesson, we’re going to finish up our look at charts and graphs by studying language for making predictions and for supporting your predictions with analysis. We’ll also look at a couple of advanced ways to rhetorically emphasize a point. Lesson Objectives Talking about future trends and making predictions Supporting your predictions with
BEP 116 – Presentations: Analyzing Trends Read More »
In this lesson, we’ll look at how to describe the trends shown by a chart or graph. Lesson Objectives Introducing the main point of the chart. Describing trends. Using vivid metaphors to add impact. Maximizing or minimizing points. Pat, Ambient’s new Central European finance director, has just finished talking about sales revenue and is
BEP 115 – Presentations: Describing Trends Read More »
