These are the edited master lessons. Only add a post to the ALESSON category after is has been edited/formatted as a lesson.
This lesson is the second of a two-part series on telephone skills and dealing with customers on the phone. Learning Objectives Letting a caller know what’s happening during the call Politely clarifying if you don’t hear or understand something. Signalling that a call is about to end. Politely finishing a call. In the last […]
BEP 162 – Dealing with Customers on the Phone 2 Read More »
This is the first in a two-part lesson on dealing with telephone inquiries. Lesson Objectives Answering the phone and identifying yourself. Verifying a caller’s name. Confirming something a caller says. Clarifying an inquiry by restating it. In this dialog you will hear a conversation between Leroy, a customer service rep at a credit card
BEP 161 – Dealing with Customers on the Phone 1 Read More »
This is the second of a two-part series on talking about your job and company. Lesson Objectives Relating basic facts about your company. Describing a company’s culture and structure. Talking about a company’s reputation. Discussing a company’s future plans. We’ll listen to Stella, an IT manager, and Ronda, a recruiter who is helping Stella
BEP 160 – Talking about your Company Read More »
This is the first in a two-part Business English lesson on talking about your job and company. Lesson Objectives Describing the basic aspects of your job. Describing your day-to-day duties. Describing the projects you’ve worked on. Discussing job satisfaction. In the dialog we’ll hear Ronda, a recruiter, and Stella, an IT manager. Ronda is
BEP 159 – Talking about your Job Read More »
This is the second of a two-part lesson dealing with angry callers on the phone. Lesson Objectives Explaining a problem. Suggesting a solution. Handling difficult or angry customers. Handling things when your company has made a mistake. In today’s dialog, we’ll hear more of a conversation between Diana, a Customer Care agent for a
BEP 158 – Dealing with an Angry Caller 2 Read More »
