ALESSON – Page 10 – MYbecourse

BEP 204 – Job Interviews: Switching Careers 1

ALESSON, Job Interviews / 26/02/2012

Learn language for job interviews when you’re changing jobs. Lesson Objectives Highlighting your unique career accomplishments. Criticizing past actions diplomatically. Giving and explaining supporting evidence. Admitting to weakness. Downplaying past conflicts. In the dialog, we’ll hear Nina and Frank interviewing Patrick. Patrick is a seasoned accountant looking for a career shift. He’s applying for […]

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BEP 201 – Making the Most of Meetings 2

ALESSON, Meetings / 29/01/2012

This is the 2nd part of our lesson on making the most of your meetings. In this lesson, we’ll learn how to encourage quiet people, push for clarity, avoid committing to a position, conduct satisfaction checks, and praise good work.

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BEP 200 – Making the Most of Meetings 1

ALESSON, Meetings / 22/01/2012

In this lesson, we’ll look at language for making the most of your meetings. We’ll look at how to keep the discussion moving and how to focus on the issues, rather than on people or items that aren’t on the agenda.

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BEP 199 – Controlling the Call 2

ALESSON, Customer Service, Telephoning / 11/12/2011

In this lesson, we’ll continue our look at language and techniques for controlling a telephone call. Lesson Objectives Starting with a clear purpose. Explaining reasons before bad news. Taking control of next steps. Getting agreement in a few different ways. In today’s dialog, we’ll hear a conversation between Chris and Nick. Chris is calling

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BEP 198 – Controlling the Call 1

ALESSON, Customer Service, Telephoning / 04/12/2011

In this lesson, we’re going to look at language and skills for controlling a telephone call. Lesson Objectives Showing that you’re listening. Focusing the caller. Buying time. Empathizing before moving on and presenting options. In the dialog, we’ll hear a conversation between Mary and Oliver. Oliver works in customer service for an Internet service

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