Learn language and techniques for professionally answering the phone in English.
Lesson Objectives
- Professional greeting.
- identifying yourself.
- Making an offer to help.
- Asking to speak to someone.
- Asking someone to hold.
In this lesson, we’ll begin by looking at a bad example of answering a call and taking message. We’ll discuss why it’s a bad example, and then we’ll go into a good example of answering a call. I’m sure you’ll see a clear difference.
Lesson Content: Podcast | Study Notes | Online Exercises | PhraseCast
