Telephone Skills Current Status Not Enrolled Price $12.99 Get Started Take this Course This course covers advanced telephone skills for intermediate level and above. Course Content BEP 161 – Dealing with Customers 1 BEP 162 – Dealing with Customers 2 BEP 198 – Controlling the Call 1 BEP 199 – Controlling the Call 2 BEP 157 – Dealing with Angry Callers 1 BEP 158 – Dealing with Angry Callers 2 BEP 227 – Making Sales Calls 1 BEP 228 – Making Sales Calls 2 BEP 214 – Keeping in Touch 1 BEP 215 – Keeping in Touch 2
