This lesson is the second in a two-part series on the question and answer, or Q and A, section of a presentation.
Lesson Objectives
- Avoiding giving a direct answer to a question.
- Dealing with irrelevant questions.
- managing your time.
- Redirecting a question to the audience.
The dialog starts where we left off last time in BEP 36. Nick, the new European sales director at Harper-Tolland Steel, is answering questions after his presentation.
Nick has proposed to retrain key sales staff at Harper-Tolland in order to boost sales after a disappointing new product launch. Where we left off, Cindy, the regional sales manager for Germany, is asking Nick how they will measure the success of the new training program.
Lesson Content: Podcast | Study Notes | Online Practice | PhraseCast
